Our Guarantee 100% Satisfaction.
If you are not completely satisfied with the quality of the merchandise you receive, you are entitled to a full replacement or refund.
In the event that a return is needed, for any reason, please contact stagemin Customer Service within 365 days. Returns due to damage, defective product, or wrong item shipped will be reviewed by our Customer Service department for proper return or disposal.
If merchandise is returned for reasons outside of those listed above, the customer is responsible for the return freight.
Returning Stock Items
When returning stock items of your choice, include a copy of the completed return
form (found on the back of the packing slip).
Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to stagemin, you may follow up with the shipper for claim resolution.
Returning stagemin or Truck-Shipped Items
When returning factory-shipped or truck-shipped items at your choice, please contact stagemin Customer Service for return authorization instructions.
Merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking charge.
Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed.
Damage and Shortage
Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.
Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.
Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify stagemin's Customer Service department within 10 days after receipt of your merchandise.